Privacy Policy

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Privacy Policy – Launching Community

Effective Date: January 10, 2025

Launching Community (“we,” “our,” or “us”) is committed to protecting the privacy of our residents, applicants, partners, and website visitors. This Privacy Policy explains how we collect, use, and safeguard personal information through our website, in accordance with Alberta’s Personal Information Protection Act (PIPA).

1. Information We Collect

When you use our website, we may collect the following:

• Personal Information (voluntarily provided):
  • Name, email, phone number, and details submitted through our contact forms.
  • Information provided in applications for housing or support services.
  • Information provided for donations (via trusted third-party processors).
• Non-Personal Information (automatically collected):
  • Browser type, device type, IP address, and general usage data.
  • Cookies or similar technologies for site performance and analytics.

2. Purpose of Collection

We collect personal information only for reasonable purposes connected to our housing program, including:

• Responding to inquiries or applications.
• Providing information about The Launch Pad’s programs and services.
• Processing donations securely.
• Complying with legal and funding requirements.
• Improving website functionality and user experience.

We do not collect, use, or disclose personal information beyond what is reasonably required.

3. Consent

By providing personal information, you consent to its collection, use, and disclosure as described in this Policy.

• Youth 16–17 years old may provide their own consent, but Launching Community may involve a parent, guardian, or caseworker where appropriate.
• Consent may be withdrawn at any time, subject to legal or contractual restrictions.

4. Sharing of Information

We may share information only in limited situations:

• Service Providers: With trusted third-party providers (e.g., website hosting, payment processors) who are bound by confidentiality.
• Legal Compliance: If required by law, regulation, or court order.
• Program Referrals: With your consent, we may share information with partners to connect you to additional services.

We do not sell or rent personal information.

5. Safeguards & Storage

We take reasonable measures to protect information from loss, misuse, or unauthorized access, including:

• Secure servers and encryption for sensitive data.
• Restricted staff access.
• Regular monitoring of website security.

Personal information is stored in Alberta (or Canada) unless third-party providers store it elsewhere.

6. Access & Correction Rights

Under Alberta’s PIPA, individuals have the right to:

• Request access to their personal information.
• Request corrections if information is inaccurate or incomplete.
• Inquire about how their information has been used or disclosed.

Requests must be made in writing to our Privacy Officer.

7. Cookies & Tracking

Our website may use cookies to improve performance. You may disable cookies in your browser settings, though some site functions may be limited.

8. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised effective date.

9. Contact – Privacy Officer

If you have questions about how your personal information is handled, or to make a request under PIPA, please contact:

Launching Community – Youth Housing Program
Attention: Privacy Officer

Email: connect@launchingcommunity.com
Phone: (289) 401-0237
Address: 70 Princess St. Suite 1925A, Toronto, ON, M5A 0X6